Have questions?

We are here to help. Whether you are inquiring about an order, seeking sales or site assistance, or for general inquiries you have come to the right place.Please allowa response time of 24 to 48hours from the time we receive your email. We will get right back to you.Even though our goal is to get back to you the same business day,during our promotional deals with deal partners like Groupon,due to the high volume of emails,it may take slightly longer.

Useful Contacts

Regular Enquiries          : customerservice@btvdirect.com

Return Request              : returns@btvdirect.com (Please refer our Return Policy)

By Phone                        : 847 291 0009

Customer Service hours:Monday through Friday 9.00 AM to 5 PM CST

For general enquiries,you may contact us using the form below.To help us to assist you better, please fill out the following information. Providing us as much information will ensure the fastest and most accurate response possible.

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