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Return Policy

             

                                           Shipping Policy

Small Items

BTV Direct uses UPS for small item shipments. Shipping charges are calculated based on weight, address, and shipping method selected (Ground, Overnight, 2nd Day etc).

We offer a shipping estimate tool prior to checkout .Simply add the product to your shopping cart and enter the zip code to use this feature.

Large Items/Truck Delivery (LTL)

Larger items like 42 inch TV and above, TV Stands are shipped by Truck. This will be a  Threshold Delivery service .The trucking company will call in advance to schedule the delivery . Threshold delivery means the item will be delivered inside the first floor front door of your home or office. The service offers no unpacking of the product.

Shipping estimate can be obtained by adding the product to shopping cart and inputting the zip code

                            

                                                     BTV DIRECT RETURN POLICY

All returns require an RMA (Return Merchandise Authorization) number. The Return Authorization number will specify the return address. Orders returned without an RMA number will be refused. All returns must be received by our facilities within 6 business days after the receipt of an RMA number and within our guidelines of acceptable items and conditions for returns. Shipping, handling and insurance for returns are the responsibility of the customer.

All returns must arrive in original packaging with all accessories, so that we can process the return properly.

Inbound and outbound shipping charges are not refundable or reimbursable.

Return Policy for Deals bought through Groupon -Groupon Return Policy

"You may return items within 14 days of receiving them by mailing back to the supplier sealed in their original packaging.Groupon will refund you shortly thereafter.Customers are responsible for the cost of return shipping."

Customer Remorse:

All items returned due to customer remorse reasons are subject to a 15% restocking fee and shipping charges.On Groupon Deals,we can accept restocking fee in the form of either credit card or Paypal payments.


Defective Items:

We encourage the customers to contact the respective manufacturers for warranty service. All products we sell come with Manufacturers warranty unless stated otherwise. Defective items other than the specified Excluded Items may be returned within 14 days of delivery.

Items must be returned in new or unused condition and contain all original packing materials included with the initial shipment. All returned items will be inspected prior to completing credit or exchange.

Damaged Items:

Damaged Items - In the event that an item arrives damaged,

Please refuse shipment if the damage is external and obvious.

Or

Notify us within 24 hours if the damage is concealed.

Excluded Items:

The following items cannot be returned to BTV Direct for any reason. All televisions/displays 40" and over, television stands, home and office video projectors, all products shipped by LTL carriers  

Detailed Television and Large items Limited Non-Refundable 30-Day Return Policy

For larger shipments: If you determine upon inspection that the condition of the shipping box is satisfactory, an adult (age 18 or older) is required to sign the shipping carrier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to BTV Direct’s Policy and Agreement, understanding that you cannot return the television to BTV Direct for a refund and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if needed.
LTL shipments require that shipping damage is reported to BTV Direct within 24 HOURS of the product’s delivery.

All large Televisions and products shipped by LTL carrier (Less than Truck Load) are not returnable.

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